>How It Works
Furnistore
 Holmethorpe Industrial Est
46 Holmethorpe Ave,
Redhill, Surrey.
RH1 2NL
10:00 - 4:00pm, Mon - Fri
*NEW* 10:00 - 2:00pm, Sat (Apr-Oct)
 08450-544089
or
 01737-773133 Charity No: 1117615
Company Registration details:
No.: 5960870, Registered in England & Wales
Name: Furnistore in East Surrey Limited
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How it Works - Basically we will sell to anyone - But, if you are on low income you may qualify for a grant or 50% discount depending on your circumstances, for either of these you will need to fill in our assessment form (which can be completed on-line) and visit our offices at our warehouse (Assessment times are; Mon-Thurs 10-3pm or Fri 10-2pm, not on Saturdays) with your required documents. Our full price sales help us to run our charity and provide our services and discounts to those less fortunate.  We are able to offer a delivery service for purchases and collections for donations - please see our coverage area map

To view our available stock you can either view the stock page on this website (where you can reserve anything you like prior to viewing) or pop into our warehouse and have a browse around.
Circumstantial Discounts - are available at the warehouse after an assessment.  If you think you may qualify and are on 'low income', please bring evidence of all benefits claimed and of your current address to our office/warehouse.  Please note: You must be council tax registered within Surrey to get discounts and we do not do assessments on Saturday, Bank Holidays or during a Sale and discounts do not apply to all items what we stock.

For further information please refer to the downloadable forms or you can fill out your details prior to visiting us using our On-Line Assessment form, and then pop in for a chat with your selected evidence. We can discuss your requirements further.
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Delivery Area -  Discounts only apply to those resident in East Surrey within our coverage area (within Reigate & Banstead BC and Tandridge DC).  There is a £10 charge for deliveries.  Please see notes below.
  
Collections - Please contact us if you want to donate an item of furniture, we will be more than happy to collect any item that we consider suitable to pass on to our clients.  We do ask for a voluntary donation of £15 to cover the running costs of our van.  Or you can drop your donation of at our warehouse during our weekday opening times (or on a Saturday, but please only by prior arrangement).
Cash offers - are always considered,  but only at the managers discretion  and  will normally only apply to stock that has been on display for a while.  Payments must be made in cash for offers to be accepted.
Payments - We now accept payments by debit and credit cards (only VISA, MASTERCARD and Maestro).  As we are a charity, we do need to make a charge for using this payment method:-
  • Credit cards: £1 charge.
  • Debit cards: 50p charge.

We do still also accept cash or cheques (but will need to allow clearing time).

Reservations - Whilst we do not take deposits for items,  we can reserve items until the end of the next working day (as Saturdays are only part of a day, if a reservation are made on a Friday then that will be until the end of Monday) - Reservations can be made either in person, over the phone or from October 2011, via our On-Line Stock Page.
Requests - If you do not find that special / essential that item you are looking for then you can submit a 'Request form' for the item in question, on-line from October 2011, via our On-Line Stock Page.  Then when we locate a suitable item matching your requirement, we will contact you either by phone or email.
NOTE:-
  • When delivering items, Furnistore will deliver the goods inside the property but the sitting within the property remains the responsibility of the purchaser.
  • Furnistore will not take items up stairs inside the address.
  • Customers should be aware that Furnistore accepts NO LIABILITY for damage to customer’s property as a result of collection of goods.
  • Goods left outside in wet weather, will also be rejected. Customers are asked to have donated items readily accessible for our drivers and volunteer crew.
  • The driver may refuse items previously agreed on the phone as they may be unsuitable or be a potential health and safety issue for the volunteer crew