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FAQ's
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Holmethorpe Industrial Estate 46 Holmethorpe Ave, Redhill, Surrey. RH1 2NL 10:00 - 4:00pm, Mon-Fri 10:00 - 4:00pm, Sat CLOSED ON BANK HOLIDAYS (check opening times) 08450-544089 or 01737-773133 Enquiry@Furnistore.co.uk Charity No: 1117615 Company No: 5960870, Registered in England & Wales as Furnistore in East Surrey Limited |
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How long has Furnistore been in existence?Furnistore has been in existence for 15 years operating solely within East Surrey. |
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What does Furnistore offer East Surrey Residents?We offer a collection and resale service of household items solely with our East Surrey area as opposed to many of these items ending up in landfill. Everything from sofas, to beds, gas cookers, to curtains and anything else one would find in a home is collected. Items are taken back to our Warehouse we are and checked to ensure they are in working order, and then added to our stock. The public is welcome to come to our Warehouse. |
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How many tonnes of furniture has Furnistore diverted from landfill?Last year, Furnistore was able to divert over 90 tonnes of unwanted furniture from landfills, this year our target is 100 tonnes. |
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Where do the household goods come from?Donations are from families who have either outgrown items, or whose homes are undergoing redesign and no longer what or need a specific piece of furniture. Others donate because they are downsizing, or relocating and feel that specific pieces of furniture or other household goods will not fit in a new home. |
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Are the home wards wares on offer good quality?All stock is in usable order. All gas appliances and electrical goods are tested to government standards and upholstered items comply with the relevant fire retardant regulations. At this time, we do not accept items that are broken nor missing bits and pieces. Some items are immediately usable; others may require a quick dusting or polish. |
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How do you set prices on home wares? How negotiable are you on price if more than one item is purchased?The prices are set using local knowledge, second hand prices, the initial selling price (if available). Furnistore will negotiate on full price items but we reserve the right to insist on the full price. More often, we are likely to waive the delivery charge instead. If you are on certain means tested benefits, you may be entitled to a 50% reduction in price. If you think this may apply to you, please bring with you a tenancy agreement or utility bill with your current address and recent (within the last 3 months) proof of 'low income'. |
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If I see something I like, do you provide a delivery service?Yes, we provide a delivery service. To be as efficient as possible, we try to co-ordinate both delivery and pickup within the same area with a minimum amount of travel time between each stop. |
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How long do you keep items? What happens to items that aren't sold within a period of time?Our stock is reviewed every three months. Some items, such as beds will be kept until required. Prices may be reduced to encourage a sale. If an item remains for an extended period of time, we de-manufacture and recycle the component parts: metal is sold for scrap, textiles are taken to the textile bank and solid wood is kept for hobbyists or firewood. |
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To donate furniture or home wares to Furnistore, what do I have to do?Small items can always be accepted at our warehouse. For larger or bulk items, we will come and collect from you. To arrange a collection, please contact Furnistore on 08450 544089 or via the CONTACT US page and arrange a delivery pick up date and time. |
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Besides reselling household items, what other recycling projects is Furnistore involved with?We have initiated a project where volunteers are making shopping bags, shoe bags and beach bags from donated materials. We hope to begin shortly offering our shopping bags through selected farm shops and local village stores all within East Surrey. Shoe and beach bags are to be available at leisure centres though out the East Surrey area. We also carry out basic restoration and repair to items that would otherwise go to landfill. We have recently restored and sold kitchen chairs, a dining table and a chest of drawers. |
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Furnistore is primarily run by volunteers, how can I volunteer to help?We always welcome volunteers. Like any organisation, Furnistore needs a variety of volunteers who can help keep the charity going. You can help with collections, to photography for our upcoming on-line catalogue, accountancy for all the government financial reporting , to data entry and just answering the phone. If you can commit a few hours a week, We would be delighted to hear from you. |
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Does the County Council recognize the recycling efforts that Furnistore is involved in?The County Council currently pays Furnistore for every tonne of furniture we divert from landfill. |
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Question not answered by the above?Please use the CONTACT US page to ask us any further questions and we will get back to you or for more urgent questions please contact Furnistore on 08450 544089. |